Semi-Custom Stationery FAQs

When is the best time to place an order for my event?

It is highly recommended that you place your order at a minimum of 8 months prior to your event date. This will allow ample time for production and to resolve unexpected emergencies or shipping delays/issues.

How long does it take to print my invitations?

Standard print turnaround on most orders is 4-6 weeks after the final design approval is made by the client. Peak season for most printers are between April - September and so you can expect slight delays during those months.

Do you rush orders?

Yes, there is a 25% add-on rush print production fee for orders that need to be completed within 4 weeks. The rush production is based on the printer's availability. Please contact me for more details.

Is there a minimum requirement to order?

All Made Divine stationery orders require a minimum order of 50 items excluding table numbers and table charts.

Can you translate my invitation into another language?

Made Divine currently does not offer translation services. However, you may provide the copy/text that you would like utilized in the design in any language. Made Divine will provide proofs for you to review prior to the final production. You will have the opportunity to make all necessary changes at that time.

How much customization is possible?

Stationery designs from my semi-custom Studio Collection can be customized with limitations to honor the integrity of the design. Customizations can be made to the wording, paper stock, and printing method.

What types of paper do you use in your products?

The paper stock will vary by design -  please see the design descriptions within the semi-custom suites for more details.

What print methods and finishes do you offer?

I work closely with printers who specialize in thermography, digital offset printing, letterpress, foil stamping, laser engraving, embossing, debossing, edge gilding, spot uv, gloss coating, and die-cutting.

Do you provide hand calligraphy services?

No, at this time, I do not offer hand calligraphy services. However, I can recommend calligraphers who may be a good fit for your needs.

Will I be able to see a proof or sample of the design before the invitations are printed?

Yes, absolutely. There are printed samples of my Studio Collection available for purchase through my online shop. You may purchase a sample of the design before placing an order. 

What happens if there’s an error printed in the order?

I encourage my clients to carefully review their proofs and printed samples when they receive them. By approving a final proof, the client agrees that all text and design will appear exactly as shown with no further changes necessary. There will be a full reprint charge owed by the client if there are any typographical/wording errors found after the final print production.

Can you mail my invitations to my guests?

Yes, Made Divine does offer assembling service  for customers who purchase wedding stationery. Please contact me to discuss your order in detail.

Can I cancel or get a refund on my stationery order?

Due to the custom nature of the items, all payments are non-refundable following 48 hours after the order is placed. An order may be cancelled within 48 hours of placing the order, call or email Made Divine with your order number immediately. A confirmation of the cancelled order will be emailed to the address listed during checkout. Any cancellation requests made after the 48 hour period will not be honored.

What are your payment terms?

Studio Collection stationery orders require full payment at the time of purchase through the online shop. Planning, sourcing materials, and design work will begin immediately once the payment is processed and your wording has been received. 

Where are you located? Can I make an appointment to visit?

I currently operate my business from my home studio in Seattle, Washington. A Google Hangout or phone meeting can be scheduled by request. For consultations, please email crystal@madedivine.com